Shipping policy

Only Natural Stones – Shipping Policy

1. Order Processing

All orders are processed within 1–2 working days (Monday to Friday, excluding UK bank holidays).

Orders placed after 2 pm may be processed the next working day.

You will receive a confirmation email once your order has been dispatched.

2. UK Shipping

We ship from the United Kingdom.

Standard Delivery (UK)

  • Estimated delivery: 2–4 working days

  • Tracked service where applicable

Shipping costs are calculated at checkout and clearly displayed before payment.

3. International Shipping

We offer international shipping to selected countries.

  • Delivery times vary depending on the destination

  • Customs processing may cause delays beyond our control

  • Import duties and local taxes (if applicable) are the responsibility of the customer

Shipping costs are shown at checkout before order confirmation.

4. Delivery Delays

While we aim to meet estimated delivery times, delays may occur due to:

  • Courier disruptions

  • Weather conditions

  • Customs clearance

  • Peak seasonal demand

We are not responsible for delays caused by third-party carriers.

5. Incorrect Address

Please ensure your shipping address is accurate at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

6. Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive within the expected timeframe:

  • Contact us within 7 days of expected delivery

  • Provide your order number and any relevant photos (if damaged)

We will work with the courier to resolve the issue.

7. Contact Us

If you have any shipping questions, please contact:

Email: info@onlynaturalstones.co.uk
We aim to respond within 1–2 working days.